Appointments allow us to provide a custom-tailored fitting experience, in-person at our shop in Boston, MA. You'll go one-on-one with one of our instrument specialists and have priority access to our extensive inventory of instruments and accessories during your 1-hour appointment. Best of all, appointments are completely free!
Walk-ins are served on a first-come, first-serve basis including access to the practice room, instruments, and accessories. Staff are only able to assist walk-ins intermittently when not assisting retail customers. We strongly encourage all customers seriously interested in purchasing an instrument to book an appointment for the most streamlined and enjoyable experience.
If you are not interested in making a purchase and would simply like to browse our current selection of instruments and accessories, we encourage walk-ins as a low-impact way to experience the shop!
Please be respectful towards other customers and our staff by only booking one appointment at a time. Appointments are only available for booking on our website via the above form, and cannot be booked via phone, e-mail, or in person.
Virtuosity does not guarantee the availability of any particular product or reserve products before or after the 1-hour appointment period. If you wish to try a particular instrument or accessory, we encourage you to e-mail us to verify its status, and book your appointment as soon as possible.
It is essential that you arrive on time if you wish to utilize the full duration of your appointment. If you arrive more than 10 minutes late, Virtuosity will consider it a no-show and will release all staff, items, and spaces reserved for you. You may still try items, but it will be as a walk-in customer. Multiple no-shows or excessive bookings may result in revocation of appointment privileges.
Appointments begin and end on the hour. At the end of the appointment time, any reserved items may be returned to the shop inventory and you may be asked to leave the practice room to make room for another customer.
If you believe you may need extra time beyond the end of the appointment to make a decision, please let our staff know as early as possible. Please understand that we may not be able to accommodate you.
Virtuosity does not guarantee the availability of specific staff member(s) for your appointment. Please allow us to determine the most appropriate specialist to assist you. Staff are not guaranteed to be present for all of the appointment time and will need to leave to handle other responsibilities.
Teachers, parents, and mentors are all welcome to attend the appointment. We suggest a maximum of two guests join you in the practice room. Other family members are welcome to wait in our lounge area at the front of the store.
Appointments are intended for customers who are actively interested in purchasing an instrument or accessory. If you don't fall into this category, please leave appointment slots available for others.
Virtuosity reserves the right to deny appointment privileges to anyone who violates our terms of service or store policies.