What is your return policy?

Our return policy can be found here: Shipping & Returns


What are your Hours of Operation?

Virtuosity Musical Instruments is open Monday- Friday 10am-6pm EST; Saturday 10am-5pm EST; and is Closed Sunday. Holiday and/or weather related closures will be published on our social media pages as well as our Google business listing.

Do I need an appointment to come try instruments?

Due to the high volume of foot traffic we can experience in our showroom, we have moved to an appointment preferred model. While no appointment is required to come try instruments at our Boston showroom, preference will be given to those who have scheduled an appointment. We are able to provide a more thorough experience for you and/or your student if we know when you are coming and what you're interested in trying. Click Here to schedule an appointment!


Where is Virtuosity Musical Instruments?

Our showroom is located at 234 Huntington Avenue, Boston, MA 02115. Click here for a map.
We are near Symphony Hall, New England Conservatory, Boston Conservatory and Berklee College of Music.
The Symphony stop on the Green Line of Boston's 'T' system is just steps away from our front door. The #1 Bus as well as the Boston University Shuttle (B.U.S.) drop off and pick up in the same vicinity.

Where can I find parking when I visit?

There are several garages in walking distance; the Midtown HotelGainsborough Parking Garage, & Westland Avenue Parking Garage (click for maps) all offer hourly and daily rates.

Metered Parking is available on Cumberland Street, St. Botolph Street and Huntington Avenue. Meters have a 2 hr max per block. Boston offers a convenient parking app that allows you to pay with your credit card and most meters in this area accept both coins and credit cards.

Please be aware of Symphony Hall, Jordan Hall, and Fenway Park events as this will certainly impact the availability of street and garage parking.

What Forms of Payment do we accept?

We accept Cash, Check, Bank Wire Transfer ($25 fee applies to all bank transfers) and/or any major credit/debit card that bears the VISA, MASTERCARD, DISCOVERCARD, OR AMEX logo. We also accept PAYPAL through our website and offer financing options through Affirm, Synchrony and others.

How do you ship and is insurance included?

Virtuosity Musical Instruments ships via UPS, USPS, FedEx and DHL International. All shipments are insured and any item over $200 requires an adult signature. If you would prefer to not sign for the shipment, please contact us or make a note in your online order. However, by waiving the required signature, you waive your right to any claim for missing or misdelivered packages.

How Long Will It Take for My Order to Ship?

If your items are in stock, we strive to have your order sent in less than one business day. If your item(s) are out of stock, we will update you with an email and work to get your items as quickly as possible.

Do I have to pay sales Tax?

Virtuosity Musical Instruments is located in Boston, Massachusetts. If you are making a purchase inside our retail location, or ordering from a location within Massachusetts, you will be charged Massachusetts Sales Tax (6.25%). However, if you are placing a phone or web order and your items are being shipped across state lines, you are not subject to Massachusetts state tax.

What happens if my item is out of stock?

Virtuosity Musical Instruments does its best to keep most items in stock; however sometimes items will not be available for immediate shipping. Our web site does indicate if an item is in stock and in the event of an out of stock item, we will do our best to get your items to you as quickly as possible.
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