MERCHANDISE RETURN POLICY & INSTRUCTIONS
If you are dissatisfied with your purchase please call 617.530.1993 during our normal business hours within 7 days of receipt to obtain a Return Authorization Number. For a refund of the merchandise purchase price (shipping costs are not refundable), the item(s) must be received within 10 days after issuance of the Return Authorization Number. All instruments & mouthpieces returned will be subject to a 10% restocking fee. All international sales are final. If an item qualified for free shipping, a standard shipping charge will be deducted from the merchandise purchase price. All merchandise must be in original condition, free of blemishes of any kind and include original packaging, accessories and paperwork and NOT show signs of wear. Items received with damage or wear shall be subject to additional fees or refusal of return. The manufacturers box, warranty and manual must NOT be written on and the box must be resealed with clear tape only. Please do not use duct tape, electrical tape or colored packing tape.
The following items are NOT returnable:
Special order and final sale items
Books, CDs and any copy-protected materials
Disposable products including cleaning and care products
The customer is responsible for merchandise until it safely reaches our location. Repack and double box your return carefully with the RA # written on the outside shipping box. There will be a 20% restocking fee if instructions are not followed.
Please address your return to:
RA # _____________
Virtuosity Musical Instruments
234 Huntington Ave
Boston, MA 02115
Include a copy of your invoice with the RA # and reason for return printed clearly on it. You should insure your return for the full value of your purchase using a tracking service such as UPS or FedEx. Save your tracking number, we are not responsible if your return gets lost in transit.
Please allow two weeks for processing of return. Credit card purchases are credited back to the original credit card. All other refunds are by check mailed to the customer directly.
Merchandise returned without a Return Authorization # will be assessed a 20% restocking fee.
DEFECTIVE MERCHANDISE RETURN INSTRUCTIONS
Defective merchandise will be replaced free of charge. Please call 617.530.1993 during normal business hours within 48 hours from time of receipt for return instructions.
DAMAGED MERCHANDISE POLICY
To qualify for return shipping you must call 617.530.1993 to report any problems within 48 hours of receipt of damaged merchandise.
Merchandise must be repacked using all original packing materials and boxes. Items missing original packaging may not qualify for damage protection. Include all original paperwork (warranty, accessories etc.). We will arrange for a shipper to pickup the merchandise and carefully inspect it for shipping damage. Upon receiving the damaged merchandise, we will ship a replacement. To avoid restocking fees, please be sure all original contents and packaging are returned. Return and restocking fees may apply if damage is not a result of shipping.
Prices and offers are subject to change without notice. Virtuosity Musical Instruments is not liable for typographical errors, incorrect manufacturers specs or grammatical inaccuracies. It is the customers' responsibility to know and understand our policies